Customs Clearance Operating Procedures
Our step-by-step customs clearance service flow from inquiry to delivery. We make importing simple and transparent.
Inquiry & Quotation
Customer inquires on our services and requests a specific quotation. Forward copies of import documents if available. Our team responds within 6 working hours with a quotation containing all charges, duty payable and documents required.
Client Approval
Client responds with a Letter/Email Of Intent (LOI) or rejection. If approved, we request for original documents to commence initial clearance processes.
Document Collection
For motor vehicles, documents are collected from clients or forwarded to our offices at NACICO Plaza, 4th Floor Office 416D, Landhies Rd Nairobi for dispatch to Mombasa.
IDF Application
Proforma invoice and inspection certificate (where applicable) are forwarded via email for Import Declaration Form (IDF) application. We track the cargo and give regular updates.
Arrival & Invoicing
Once cargo arrives at the port of destination, an invoice as per the quotation is forwarded. Any amount paid to our online tool (IntradeIQ) is discounted and credited to the user account.
Payment
Payments are made directly to our bank account as indicated on the proforma invoice. Clients may withhold duty/taxes to remit directly to KRA when customs documents are ready.
Delivery Order
Once ship/vessel manifest has been approved by KRA, we apply to the ship agent for a delivery order of the consignment and pay relevant charges.
Customs Declaration
On IDF approval, Single Administration Document (Customs form C17B) is prepared in the KRA customs system in readiness of customs duty payment.
Duty Payment
Duty payments are made via e-slip to a KRA teller at National Bank, Cooperative Bank or any authorized bank. The client may pay in person.
Processing & Verification
Customs entry is processed automatically. C&F clerks proceed to the customs controlled yard (CFS) for tax assessment, physical verification, and payment of port charges.
OGA Clearances
Other Government Agencies clear imports before release: KEBS, Radiation Board, Immigration, Port Health, etc.
Delivery
Cargo is loaded on trucks for delivery. Motor vehicles are driven to storage yards, cleaned, number plates affixed, and serviced if authorized.
Account Reconciliation
Client account is reconciled and final tax invoice generated. Refunds, credits or extra charges are processed accordingly.
Vehicle Delivery
By written instructions and payment of relevant charges, motor vehicles are delivered to the consignee by our drivers or loaded on car carrier.
Sign-off
Client receives cargo/motor vehicle and signs the delivery note. Any shortcomings noted must be indicated on the delivery note for further action.
Any amount paid to our online tool IntradeIQ is discounted and credited to the user account.
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